How do I get a better deal from Shaw? Are you looking for how to negotiate your Telus and Shaw Internet bill? You’ve come to the right place. I’ve used both Telus vs Shaw Internet service providers before, but currently I am with Telus and am paying a very reasonable amount for our monthly Internet bill (Internet feels like a utility for me, it’s a necessity). I found the internet connection to Telus is better than with Shaw. So, how do you save money on Internet? Here’s how to negotiate Telus and Shaw Internet.
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How to Negotiate Telus and Shaw Internet
Instead of thinking “how do I get a better deal with Shaw” you can take action by negotiating.
Essentially, you have to make a phone call at regular intervals to the Internet service providers (Telus or Shaw). This is one way that I try to save money fast (for more tips on how we save over $7000 a year click on that link).
I like Telus, perhaps I am a little biased since I am a Telus shareholder and it is one of my favourite Canadian dividend stocks.
I personally view Internet as a utility now, it’s a “NEED” for us. Something that we cannot do without, like electricity, or our cell phone bills. So saving money on something so essential for us is an added bonus.
Updated November 2023
Unfortunately I don’t live in a building with Novus Internet which is known to be cheaper and faster than other competitors for those that live in Vancouver, Richmond, Coquitlam, Burnaby, and Surrey. For example, Novus is $45 a month for Internet 100.
Therefore, I have to resort to (seemingly desperate) negotiation tactics to save money on Internet. I loathe having to pay $75 a month + tax for Internet even though it’s pretty much a necessity for me (e.g. a utility!).
Currently we are paying under $35 including tax for our Internet with Telus (this has varied over the years but it has always been under $45 including tax). The Internet normally costs $75 plus tax per month, that means we are saving $648 a year. We don’t have the fastest Internet available but it is enough for us. We don’t watch videos or movies too often.
Ready? Let’s get negotiating! But first, a GIF from Ozark (best Netflix show!)
Here’s the step-by-step guide on how to negotiate with Telus and Shaw for your Internet bill:
- Basically the gist of it is, that you call into your service provider and ask to cancel your Internet.
- Then you will speak to a retentions Internet customer service representative who will listen to your concerns and then you bring up the competitor pricing, it can help if you have the Telus loyalty phone numbers. If you have Telus Fibre you can call that number directly.
- They will tell you that you have been a loyal customer for over X amount of years and they don’t want to see you go.
- You agree and nod and say “yes, I don’t want to go because the Internet is great, but I don’t want to pay $75 a month for Internet, it’s just too much”.
- Then they will talk to their manager and “see what I can do” and you wait patiently listening to muzak for 5 minutes.
- Then they come back and tell you they can offer you “X per month Internet for the next 6 months and then it will go back up to X amount of dollars per month”.
- You say thank you and then smile to yourself at all the money you’re saving (you can smile on the inside too).
- Then you call back in 5.5 months (or whatever time frame it is) and repeat this again.
Here are some tricks and tips to negotiate Telus and Shaw Internet that I have learned over the years.
Being Without a Contract Is Mandatory For Strategic Negotiations
First of all, to be able to negotiate with Telus and Shaw for your Internet bill, you’ll need to NOT be in a contract. This is mandatory for strategic negotiations.
You know those 2 year Optik TV and Internet bundle contracts where you get a $500 prepaid Visa or something for signing up? Or a free TV for signing up?
Yeah, those don’t work well with negotiations because you don’t have any ammo. You’ll likely be stuck paying $70+ a month for your Internet because you wanted that $500 Prepaid Visa (or whatever that gift they enticed you with). You don’t have anything to threaten Telus or Shaw with (e.g. you can’t walk away).
It is important to read the fine print because the “contracts” may not be worded like a contract and instead say “2 year Plan” or something like that.
This is very similar to negotiating with your mobility service provider- the best ammo is not being on contract. Here’s how I upgraded from my iPhone 5 to an iPhone 8, got it for $0, and managed to only pay $5 extra a month for the next two years.
You should Google search for something like “shaw loyalty deals 2023” or “Telus vs Shaw Bundles 2023” “Shaw promotions for existing customers” before you start negotiating so you know what is available out there to discuss with your customer service representative.
You’ll be able to find forums like iPhone in Canada, Red Flag Deals, or even Reddit with the latest deals that other members have obtained.
Timing Is Important For Shaw Promotions for Existing Customers
Secondly, timing is very important. From my experience, I would say that the best time of year to negotiate your Internet bill is the back-to-school time (August or September).
There are a lot of promotions at this time and the Internet service providers are all trying to show their best 3 or 6 month deals and promotions.
However, sometimes you can’t help it and will have to take what’s available, especially if you’re having to call back every 3-6 months to negotiate your Internet.
One time I was just too tired of calling every 3 months (I think I was like 4 weeks post partum when I was calling in to negotiate and I was very sleep deprived) and I just took a few dollars more per month to not have to call back every 3 months and instead got to wait for one year before I had to call again.
Be Prepared With Data and Quotes
Do a quick search of the Shaw Internet plans or Telus Internet plans available with the competitors so you know what you’re dealing with when you call and speak to your customer service representative. You might be able to just do it with a chat agent nowadays.
Yes, as I mentioned earlier, search and look up Telus vs Shaw Bundles 2023 or Shaw Internet promotion and look at what you get.
Collect that data, take screen shots, and be prepared to use these quotes with the customer service representative.
At the time of writing the ‘deals’ are not that great. In fact, with Shaw and it was hard to find non 2 year contracts, and I see that they are trying to coax new customers into signing a 2 year ValuePlan term (meaning if you try and cancel beforehand they will ding you with $15 for each month you have left in the contract). Shaw has Ignite Internet now which is fast.
For Telus, I had to dig around a few pages to find the page that didn’t have any contracts. The 2 year contract price for Internet 250 is $75/month, whereas it is $90 per month if you have no contract.
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Personally I would be prepared to leave Telus for Teksavvy Internet if they ever not honour my pricing or if I have to pay a lot more. One of my friends (who was a Shaw devotee) recently switched to Teksavvy and she’s happy with her Internet so far.
Here’s the pricing for Teksavvy. As you can see it is more economical than Shaw or Telus. Their 30 Mbps Internet is only $38 a month.
Be Organized and Set a Reminder
Another key step to negotiating with Telus and Shaw for Internet is being organized and setting a reminder. After you call in to negotiate and are happy with your monthly Internet fee, they will tell you how long their discount is available for.
After that you’ll be stuck paying regular price again (read, $75 a month + tax or more) for your Internet. Therefore it’s important to call in before this happens (I’d say a few weeks before it happens) to renegotiate with your Internet service provider.
Some people don’t want to do this and can’t be bothered to make a phone call (sometimes it can be a long wait to wait on hold to speak to a Telus or Shaw Communications customer service provider) but to me, saving over $600 a year is worth a little inconvenience. At least you don’t have to visit retail locations
GYM is a 40 something millennial writing about personal finance since 2009 and interested in achieving financial freedom through disciplined saving, dividend and ETF investing, and living a minimalist lifestyle. Before you go, check out my recommendations page of financial tools I use to save and invest money. Don’t forget to subscribe for a free dividend yield spreadsheet and the free Young Money Bootcamp PDF.